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BRIDGETOWN, Barbados -- The embassy of the United States of America to Barbados and the Eastern Caribbean is transitioning to a new appointment and document delivery service for the non-immigrant visa unit.

Implemented at US embassies worldwide, the new process is designed to be more convenient and user-friendly. In addition to the new online system, call center representatives will substantially expand available hours for applicants to obtain information by phone.

Starting March 21, 2013, applicants can book a new appointment online: http://barbados.usvisa-info.com or by phone: 246-620-3399.

Beginning March 21, 2013, call center representatives will be available:
Monday-Friday, 7:00am-9:00pm (local time)
Local telephone: 246-620-3399

The embassy website, http://barbados.usembassy.gov, will include updates about the changes, general visa information and a link to the new scheduling website. These two websites and the call center are the only official sources of general visa information and are the only authorized methods to schedule a personal visa interview. Applicants who have scheduled an appointment under the old system should proceed using the existing procedure.

New non-immigrant visa application procedure

1. Complete your DS-160 Online Visa Application at https://ceac.state.gov/CEAC/

2. Visit http://barbados.usvisa-info.com and create an account ID.

3. Use a credit card to pay your application fee. Applicants located in Barbados can also pay cash at Scotiabank locations.

4. Schedule an appointment for your visa interview online at http://barbados.usvisa-info.com or by phone through the call center. This service will be free of charge.

5. Applicants will be able to pick up their passports at no additional cost from the DHL office in Barbados. Similar to the current procedure, if applicants wish to pay for an additional courier service to another location, they can do so independently or make arrangements with DHL personnel co-located at the US Embassy.

If you have additional questions, please visit http://barbados.usembassy.gov/visas_to_us.html or contact the call center at 246-620-3399.

You can also “like” the US Embassy Bridgetown page on Facebook (www.facebook.com/USEmbassyBarbados) to learn about upcoming visa chats.

More information is available as “Frequently Asked Questions” on the US State Department’s web page: http://travel.state.gov/visa/forms/forms_4401.html.  Additional information on the visa application process is available on US Embassy Bridgetown’s website at http://barbados.usembassy.gov/

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Margaret:

It's good to have the DHL cost removed and a more user-friendly visa application implemented. I hope callers can really get embassy personnel to answer phones bcoz calling in the past was a disaster. You could not get a respponse other than an auto transfer to an extension that was not subscribed to. Good move.