CASTRIES, St Lucia -- KM2 Solutions, a leading US-based contact centre company, has won the award of Contact Centre of the Year for 2012, Caribbean Business Awards (CBA).
The Caribbean Business Awards are given to companies that, by virtue of the quality of their products and services, creativity and innovation, and the level of engagement with and through all employees, exude consistent professionalism and high regard for achievement.
In an award presentation at its Castries office, KM2 officials received the award from CBA’s Janice Sutherland who praised the company for its excellent strategic vision and execution as well as its engagement with employees towards delivering an excellent contact centre product. Sutherland continued that KM2 won the award beating out other companies in the Caribbean in the same category, adding that CBA was thrilled to make the award presentation to a true industry leader.
Tony Jennings, KM2’s regional VP received the award on behalf of KM2 and said, “Everyone at KM2 has contributed to this achievement, from the leadership of CEO David Kreiss, founding partner Gary Myers, and chief strategy officer Maggi Williams, to all managers, support staff, and the customer facing agents, each in our respective roles has an enduring commitment to excellence which enables the company to succeed and be more than the sum of its parts.”
Also on hand for the ceremony was Linford Fevrier, a KM2 partner and the founder of Helen IT Systems, the company through which KM2 started its regional operations in a joint venture partnership in 2005. Today, the KM2 regional operations have grown from its first account of just a handful of agents with then fortune top-50 company, America Online (AOL) that at the time was the biggest player in online connectivity media and was a significant account to land for the new company.
KM2 Founder and CEO David Kreiss credits that early relationship with “the establishment of a strong local leadership team, solid processes, and a dedicated workforce that quickly embraced excellence in customer communications, allowing the company to very quickly grow to over 800 employees in the Caribbean, providing a broad range of services for major international firms from banks to auto finance companies, newspapers, internet, cable TV and phone providers.”
Marvin Bartholomew is the site director for KM2 St Lucia and feels that the award is a testament to the excellent employee pool at KM2. Bartholomew suggested that strategic vision and execution amount to little if an organization does not have the right people at all levels allowing it to execute that vision. He used the opportunity of the award presentation to thank KM2 employees across the region for their excellent work and commitment to the organization and the customers that KM2 serves.
KM2 has three contact centres in the Caribbean -- the largest centre in St Lucia, a centre in Bridgetown, Barbados, and a third in Grenville, Grenada. The company also has a presence in Central America with another large centre operating in San Pedro Sula, Honduras.
Just recently, through a joint deal with TELUS International, a major Canadian telecommunications firm, KM2 took over customer care and technical support services for regional telecoms provider LIME. KM2 services LIME’s customers from its St Lucia and Barbados call centre locations.
Maggi Williams the company’s chief strategy officer, commenting on the award feels that the company’s portfolio of services, experience and expertise positions KM2 for continued growth and development in its Caribbean and Central American locations and added her thanks to and appreciation to employees across the company.
Janie Howerton, the company’s VP of human resources and site director for its Grenada office, added that awards like this “validate the sense of excellence that our employees pursue every day”.