Caribbean News Now!

About Us Contact Us

Countries/Territories

Jump to your country or territory of interest

Advertise with us

Reach our daily visitors from around the Caribbean and throughout the world. Click here for rates and placements.

Contribute

Submit news and opinion for publication

Subscribe

Click here to receive our daily regional news headlines by email.

Archives

Click here to browse our extensive archives going back to 2004

Also, for the convenience of our readers and the online community generally, we have reproduced the complete Caribbean Net News archives from 2004 to 2010 here.

Climate Change Watch

The Caribbean is especially vulnerable to rising sea levels brought about by global warming. Read the latest news and information here...

Follow Caribbean News Now on Twitter
Connect with Caribbean News Now on Linkedin



News from the Caribbean:


Back To Today's News

Open letter to the managing director of Scotiabank Bahamas
Published on March 28, 2014 Email To Friend    Print Version

Dear Sir or Madam:

I was awfully disappointed in your service at your Bay street Branch today, where I was harassed and denied great care by your security officer at the door and a young male customer service representative; who insisted that I will only be served if I took my hat off.

I have also executed transactions at the Royal Bank Bay Street Branch and Bank of The Bahamas on Shirley Street today, and I was given outstanding service and care by the good staff at those two banks -- with my hat on.

I thought banking was your business, but it looks like Scotiabank Bahamas is more occupied with the discrimination of certain customers rather than good old banking. A policeman entered your Bank while I was being treated like an idiot and second class citizen. I asked the security if he will be telling the police officer to take his hat off too. He replied: “You ask him”.

The security officer then went to the counter to instruct the customer service reps to not serve me if I still had my hat on. When it was my time to be served, I ended-up at a wicket with a beautiful and friendly lady employee who apparently did not get the message to not serve the hat-wearing me; then, the young male customer service rep joined her, and halted the transaction! I then took my hat off momentarily as I really did not have time to be wasting in Scotiabank with foolishness.

The transaction proceeded and I put my hat back on. The young male employee then told me that he would like to talk with me afterwards; so, he proceeded to the lobby area to wait on me to complete my transaction.

I had no time to waste with the young lad, but I whispered to him while proceeding to the exit, that the big bank robbers are the employees themselves. Go and make sure that Scotiabank Bahamas money is safe from the crooks that might be operating big-time within.

Your no hat policy is stupid and runs contrary to what you are open for; and that’s banking business and quality customer service. The next time I experience such shabby and insulting service from Scotiabank Bahamas, I will seek legal advice. I want to hit Scotiabank Bahamas where it hurts the most; in your pocket. It’s the only way that you guys will straighten-up and fly right!

Yours etc,
Dennis Dames
 
Reads: 1709





Click here to receive daily news headlines from Caribbean News Now!



Back...

Comments:

No comments on this topic yet. Be the first one to submit a comment.

Back...

Send us your comments!  

Send us your comments on this article. All fields are required.

For your contribution to reach us, you must (a) provide a valid e-mail address and (b) click on the validation link that will be sent to the e-mail address you provide.  If the address is not valid or you don't click on the validation link, we will never see it!

Your Name:

Your Email:

(Validation required)

Comments:
Enter Code





Disclaimer
User comments posted on this website are the sole views and opinions of the comment author and are not representative of Caribbean News Now or its staff. Caribbean News Now accepts no liability and will not be held accountable for user comments.
Caribbean News Now reserves the right to remove, edit or censor any comments. Any content that is considered unsuitable, unlawful or offensive, includes personal details, advertises or promotes products, services or websites or repeats previous comments will not be approved.
Before posting, please refer to our Terms of Use and Privacy Policy.



Other Headlines:



Regional Sports: