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Letter: LIAT has done it again
Published on May 7, 2014 Email To Friend    Print Version

Dear Sir:

In concern to what we deem a betterment for our Caribbean people and visitors alike, we expect nothing but the best. Well... this is what we hope for, especially when it comes to traveling around and abroad of the Caribbean. LIAT, in 2014, has done a fantastic job of upgrading their planes and I must commend them for that but the service being offered is still as horrible as it was in 2013, 2012 and further down the line. Probably even worse.

We left Dominica at a very much early time for which we complimented LIAT on their early arrival and timely departure out of Dominica for the first leg of our flight. We arrived 5 minutes earlier than scheduled to Antigua and everything seemed to be going just fine. However, things took a spiral downward when we were scheduled to leave Antigua to go to St Maarten to have our connecting flights to our destinations. To even think that anything possible that could go wrong would mean that we'd have enough time to at least make it for our scheduled flights but, sadly to say, five hours of difference was not adequate enough.

We (Dominicans, St Lucians as well as foreigners) were scheduled to leave at 10:30 am to arrive into St Maarten at 11:15 am. Instead, we left the airport, went to the runway to take flight only then to turn back around and then went back into the airport. This is after we waited about an hour on the plane where everyone was seated and on time. The pilot claimed that they were waiting for someone. Back in the airport, we then had to get off the plane and had to wait until 1:00 pm to take get back on. No one knew why. After we left Antigua, we arrived in St Maarten an hour and fifteen minutes after which would indicate to some that they had already missed their 2:45 pm flight and those for the 3:25 pm flight were next on the agenda. To make matters worse, all flight personnel were there except LIAT members. Our baggage still hadn't reached yet nor was the baggage claim machinery in motion for quite some time.

I had to go to the WINAIR counter to ask them what we should do. We were told to rush to our connecting flight terminals to check in and that we did. Only to find out that they were already closed since they closed an hour before and we were 20 minutes into that hour (40 minutes remaining). We then had to rebook and pay for our connecting flight for the next day since LIAT does not deal with certain airlines anymore. We were placed in a hotel but the mere fact that so much was lost because of LIAT and its unprofessional attitude towards its customers bore a serious burden that some may not ever get back thanks to LIAT. Something must be done... something has to be done before LIAT continues to ruin the experiences of so many individuals while causing them to spend more money that they were not catered to spend or should not have spent in the first place.

Great plane, horrible service. Something needs be done. This is a video of the commentary of what took place:
Reads: 6024

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Karen Steele:

I am sorry to hear that LIAT remains as horrid as it was in 2012 when we experienced the identical problem at the airport in Antigua. People were already stranded there overnight and so frustrated that some were in tears! LIAT cancelled flights and provided absolutely no information as to when passengers could expect to leave. We booked flights on US Air and paid thousands to get out of the airport after missing all our connecting flights. We will never use LIAT again and probably will never go back to Antigua. LIAT is crippling tourism in the Caribbean.

Karl H:

Saturday might have been the last time flying on Liat. I will do everything I can do to avoid flying with this horrible airline. I was scheduled to leave Dominica on Saturday at 8:30 am to St Martin with a connection in Antigua. The flight did not depart until 1:00 pm and I did not get to St Martin until 6:15 pm (six hours later than scheduled arrival time) and missed my connection. To sum it up I was scheduled to reach home on Saturday at 6:30 pm but got home on Monday at 10:00 am thanks to Liat. Plus the delay cost me about $350 US for accommodation, travel and food.

Shirley Spycalla:

We had the same experience last year when LIAT was six (6) hours late leaving St Maarten, causing us to miss our connection in Antigua back to Montserrat. We had to overnight in Antigua at a hotel near the airport and LIAT would not pay for it. Next morning we had to pay SVG/ABM for having missed the flight the afternoon before.

If there was another airline flying between Antigua and St Maarten, we would take it. The worse thing is the LIAT staff don't give a damn, even though we the passengers pay their salaries. Without passengers there would be no LIAT. But they continue to screw us, squeeze us out and throw us in the trash like garbage. God, how I hate LIAT!


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