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Letter: Don't 'Fly Jamaica'
Published on May 9, 2014 Email To Friend    Print Version

Dear Sir:

I never truly understood the terminology “stick to di evil weh yuh know” until I made the mistake of booking a flight on Fly Jamaica Airlines.

I booked a flight to the US six weeks prior to my departure. I was scheduled to depart on Friday, April 18. A mere six hours before departure, an agent called to advise that the flight was cancelled.

I was provided with two options, either reschedule my flight until the following day or get a full refund. The former option made no sense considering that it was a three-day trip. I opted for the refund.

I made numerous calls to the airline, which went unanswered. When I finally got through to an agent, I was blatantly told that I will have to wait two months to get a refund.

If Fly Jamaica wishes to be taken seriously, they must not neglect their responsibility to provide customers with the best service possible. As far as I am concerned, a quick refund and a humble apology would be a step in the right direction and, maybe, I’ll ‘Fly Jamaica’ again.

T. Braham
Reads: 5860

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