ST JOHN’S, Antigua -- The management of the troubled regional airline LIAT has reassured its customers that it is doing everything to make travel during the busy Christmas season as smooth as possible.
The airline confirmed that its fleet modernization efforts are continuing, with five new ATR aircraft being added so far and two more due to arrive in January 2014.
“Even as we continue the transition from the Dash 8 to the ATR aircraft we are now in a better position to stabilize the schedule during the Christmas peak, traditionally one of the busiest periods for us,” acting chief executive officer Julie Reifer-Jones said.
“We are determined to get all of our passengers to their destinations as quickly as possible over the holiday season.”
The acting CEO said the company is also working with external agencies as it endeavors to improve the level of customer service offered by its employees.
And with the Christmas holidays approaching, LIAT is placing an embargo on excess baggage from December 3, 2013 to January 14, 2014.
Reifer-Jones said high passenger loads during the Christmas season, added to the space and weight limitations of both Dash 8 and ATR aircraft, are key reasons for a return to the seasonal policy.
She said that in order to make flying as easy as possible, passengers should adhere to LIAT’s baggage limits.
“The free baggage allowance for all LIAT services is one piece at a maximum of 50 lbs or 23 kgs. In addition, passengers are allowed one piece of cabin baggage at a maximum weight of 15 lbs,” Reifer-Jones said.
Passengers are reminded that they should arrive at the airport to check-in at least two hours prior to their scheduled time of departure and that check-in closes 45 minutes before the plane departs.